NetDocuments US Service Status

All Systems Operational

Platform Operational
90 days ago
100.0 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Apr 1, 2025

No incidents reported today.

Mar 31, 2025
Resolved - The issue with performance in the US Service region is now fully resolved.

All documents that were uploaded during the disruption are now fully searchable by metadata.

If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.

Mar 31, 21:36 EDT
Monitoring - We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating the web interface and loading workspaces should begin seeing an improvement of that experience. Document searching remains affected as recently uploaded documents are still processing.

We will continue to provide updates to this post as we monitor the remediation put in place.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Mar 31, 17:25 EDT
Investigating - We are continuing to investigate an issue with the US Service. Users may experience general slowness when navigating the web interface, workspaces not properly loading, or the inability to check documents in or out.

Documents continue to be searchable when searched by Document ID number.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Mar 31, 16:59 EDT
Identified - We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Mar 31, 16:29 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.