NetDocuments US Service Status

All Systems Operational

Platform Operational
90 days ago
100.0 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Apr 26, 2025

No incidents reported today.

Apr 25, 2025
Resolved - The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved.

If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal:
https://support.netdocuments.com/

Apr 25, 20:08 EDT
Monitoring - We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed.

We will continue to provide updates to this post as we monitor the remediation put in place.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Apr 25, 13:38 EDT
Investigating - We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to load workspaces or search.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Apr 25, 13:02 EDT
Resolved - The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved.

If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal:
https://support.netdocuments.com/

Apr 25, 20:08 EDT
Monitoring - We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed.

We will continue to provide updates to this post as we monitor the remediation put in place.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Apr 25, 15:32 EDT
Investigating - We are currently investigating a potential issue with the US Service. This is a separate issue from the one that was reported at 13:02 EDT.

A limited number of users may experience general slowness or the inability to load workspaces or search.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Apr 25, 14:36 EDT
Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.