The NetDocuments US Service region will undergo a Scheduled Maintenance Window outside of regional business hours on Friday June 13, 2025 from the hours of 10:00 PM (Friday) to 1:00 AM (Saturday) EDT.
While the maintenance window will be from 10:00 PM to 1:00 AM EDT, we only anticipate 60 minutes of possible downtime within that timeframe.
If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice.
If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/ Posted on
Jun 03, 2025 - 20:18 EDT
Resolved -
The indexing issue with the US NetDocuments Service has now been resolved. Some documents that were uploaded during the disruption are still being processed, but performance has returned to expected levels.
Investigating -
We are currently investigating a recurring issue with the US Service. Users may experience issues with Search, general slowness or the inability to check documents in or out.
We will continue to provide updates to this post as the issue is investigated further.
Monitoring -
We have remediated the issue with performance in the US Service region and are currently monitoring the results. Users that experienced issues with search, general slowness when navigating to workspaces, or the inability to check documents in or out should be having an improved experience.
Documents indexed during the disruption may still be delayed, but the expectation is that indexing will be back to expected performance soon.
We will continue to provide updates to this post once the remediation is deemed reliable and the issue is considered resolved.
If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Jun 10, 12:15 EDT
Investigating -
We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, general slowness, or the inability to check documents in or out.
We will continue to provide updates to this post as the issue is investigated further.
Resolved -
The incident in the US Service has been identified and remediation has proven reliable. At this time, we consider the issue Resolved.
If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal: https://support.netdocuments.com/
Jun 3, 20:02 EDT
Monitoring -
We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed.
We will continue to provide updates to this post as we monitor the remediation put in place.
Investigating -
We are currently investigating a potential issue with the US Service. Some users may experience general slowness or the inability to load workspaces or search.
We will continue to provide updates to this post as the issue is investigated further.