NetDocuments US Service Status

All Systems Operational

Platform Operational
90 days ago
100.0 % uptime
Today
Search Operational
Indexing Operational
Background Processing Operational
PatternBuilder Operational
Mass Export Utility Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Resolved - The issue impacting a limited number of customers using the Mass Export Utility has now been resolved. Users should once again be able to successfully use the utility to export documents.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com.

Jul 10, 01:30 EDT
Identified - We have identified an issue impacting a limited number of customers using the Mass Export Utility. Currently, users will experience an error when logging in to the utility and will be unable to use it to export documents. As a workaround, files are able to be downloaded via the web UI.

Remediation is expected to be live tomorrow, July 10th. If you require immediate assistance with critical export jobs, please contact our Support Team via the portal at https://support.netdocuments.com.

Jul 9, 14:40 EDT
Jul 9, 2025
Jul 8, 2025
Resolved - We have resolved the issue with performance in the US Service region. Users that experienced general slowness when navigating to workspaces or the inability to check documents in or out should now have the intended results.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

Jul 8, 16:58 EDT
Monitoring - We have remediated the issue with performance in the US Service region at this time. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded today are still being indexed.

We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes.

If you are continuing to experience difficulty, please contact Support via the portal: https://support.netdocuments.com/

Jul 8, 16:16 EDT
Identified - We have identified the issue with the US Service and are implementing a solution. Users may still be experiencing slowness with Search, Workspaces, or checking documents in or out.

Once the solution has been implemented, we will send another update. If you have any questions, please reach out to our Support Team at https://support.netdocuments.com.

Jul 8, 15:57 EDT
Update - We are continuing to investigate this issue.
Jul 8, 15:30 EDT
Investigating - We are currently investigating a potential issue with the US Service. Users may experience general slowness, workspaces not fully populating, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Jul 8, 15:30 EDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.