Resolved -
We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels.
We will continue to monitor the situation closely and provide updates to this post if anything changes.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 14:14 EDT
Monitoring -
We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal.
We will continue to monitor the situation closely and provide updates to this post if anything changes.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 13:36 EDT
Update -
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 12:28 EDT
Update -
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 11:30 EDT
Update -
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 10:43 EDT
Update -
We are continuing to investigate an issue affecting the US Service response times.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 10:09 EDT
Update -
We are continuing to investigate an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 09:29 EDT
Investigating -
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 19, 08:59 EDT
Monitoring -
We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance.
We are continuing to monitor the situation closely and will provide updates to this post if the situation changes.
If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 18, 18:43 EDT
Identified -
We are have identified the issue causing the disruption in the US Service and are working toward remediation.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 18, 18:06 EDT
Investigating -
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 18, 17:42 EDT
Resolved -
The issue with the US Service is resolved.
If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/
May 8, 21:12 EDT
Monitoring -
We have remediated the issue with the US Service. The Service response has returned to normal.
If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/
May 8, 20:06 EDT
Update -
We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice.
Opening documents via Office for the web or downloading documents directly should be functioning normally.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 8, 19:39 EDT
Investigating -
We are currently investigating an issue affecting the US Service.
We will provide updates to this post as more information becomes available.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
May 8, 19:10 EDT