Resolved -
The issue that impacted several of our applications in the US Service is now resolved.
Note: This only impacted the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights
If you continue to experience these issues, please open a ticket with our Support team for further assistance. https://support.netdocuments.com/
Jul 18, 23:36 EDT
Monitoring -
Microsoft has resolved the issue that affected the availability of our applications in the US Service. Internal testing has been successful and we will continue to monitor the applications for any reoccurrence.
Note: This only impacted the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights
If you continue to experience any issues with the availability of these affected applications, please contact Support via the portal: https://support.netdocuments.com/
Jul 18, 23:04 EDT
Update -
We have identified an issue that impacts several of our applications in the US region. Users are currently unable to utilize these applications due to an outage with one of our third-party technology partners, Microsoft. We have engaged them for Support and are actively working on a resolution.
Note: This only impacts the following applications: PatternBuilder Max PatternBuilder SetBuilder Microsoft Teams addin M365 addins (Word, Outlook, etc) Cloud Folder Mapping EMS eSign SmartView Highlights
All other aspects of the Service are functioning as expected.
We will continue to provide updates to this post as more information is availible.
Identified -
We are currently investigating an issue with PatternBuilder Max in the US region. Users are currently unable to utilize PatternBuilder Max due to a disruption to one of our third-party technology partners. We have engaged that partner for Support and are actively working on a resolution.
Note: This only impacts PatternBuilder Max. All other aspects of the Service are functioning as expected.
We will continue to provide updates to this post as the issue is investigated further.