NetDocuments US Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance Window Nov 1, 23:59 - Nov 2, 05:59 EDT
NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 11:59 PM on November 1st until 6:00 AM on November 2nd, EDT for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support.netdocuments.com or call the technical support center:

US customers: 801-226-6882 or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Oct 15, 14:54 EDT
Scheduled Maintenance Window (with Downtime) Nov 2, 22:00 - Nov 3, 05:00 EDT
NetDocuments maintains a status of consistent reliable up time with an industry-leading service infrastructure and regularly scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs), platform engineers upgrade equipment and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window (with downtime) from 10:00 PM EDT on November 2nd until 6:00 AM EDT on November 3rd, for the US Service.

During this SMW, we will be performing routine maintenance on the US Service. The Service will be unavailable during this SMW and you will see a status of “Under Maintenance” on trust-us.netdocuments.com. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Oct 15, 14:54 EDT
System Metrics Month Week Day
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Past Incidents
Oct 16, 2019

No incidents reported today.

Oct 15, 2019
Service Issue - Unable to Save or Create Documents
Postmortem - Read details
Oct 15, 18:24 EDT
Resolved - This incident is now resolved. A postmortem (Reason For Event) will follow within the next 24-48 hours. We apologize for any inconvenience this may have caused.

NetDocuments Team
Oct 15, 01:30 EDT
Monitoring - A fix has been implemented and the Service has been functional for the past 30 minutes. We will monitor the Service for the next 30 minutes. If no additional impact is observed, we will resolve this issue.

We will provide a final update in 30 minutes unless new information is available.

NetDocuments Team
Oct 15, 01:00 EDT
Update - Our engineering and network operations teams have identified the issue and are continuing efforts to restore full functionality to the Service.

We will provide an additional update in 30 minutes unless new information is available, at which time, we will provide another update.

NetDocuments Team
Oct 15, 00:50 EDT
Identified - Our engineering and network operations teams have identified the issue and are continuing efforts to restore full functionality to the Service.

We will provide an additional update in 30 minutes unless new information is available, at which time, we will provide another update.

NetDocuments Team
Oct 15, 00:20 EDT
Update - Our engineering and network operations teams are continuing troubleshooting efforts to restore full functionality to the Service.

We will provide an additional update in 30 minutes unless new information is available, at which time, we will provide another update.

NetDocuments Team
Oct 15, 00:15 EDT
Update - Our engineering and network operations teams are continuing efforts to restore full functionality to the Service.

We will provide an additional update in 15 minutes.

NetDocuments Team
Oct 15, 00:01 EDT
Update - Our engineering and network operations teams are continuing efforts to restore full functionality to the Service.

We will provide an additional update in 15 minutes.

NetDocuments Team
Oct 14, 23:44 EDT
Update - We continue to investigate this issue. We will provide an additional update in approximately 15 minutes.

NetDocuments Team
Oct 14, 23:27 EDT
Investigating - We are aware of some customers who may be experiencing slowness or the inability to save documents. We are actively working to rectify this issue. Please be aware that users may experience some slowness while we work to mitigate any impact.

We will provide an update in approximately 15 min.

If you are concerned that you are affected by this please contact technical support via the support portal https://support.netdocuments.com or via the phone.

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We apologize for any inconvenience.

NetDocuments Team
Oct 14, 23:09 EDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Notification of Service Rollback
Completed - The scheduled maintenance has been completed.
Oct 11, 18:46 EDT
Scheduled - Due to unanticipated Service issues, we will be reverting the US, EU, and AU regions back to 2019.18 from 2019.20 (released October 10th). These changes will commence after business hours tonight (October 11th). We know that our customers may have welcomed and utilized new features or functions within the Service which were introduced in the latest release. Since these features will be temporarily removed, we wanted to advise these changes. We will begin the reversion process at 11:00 PM EDT. Customers may experience periods of slowness when accessing the Service during the rollback process.

Additional communication regarding our 2019.20 re-release will be forthcoming next week. We apologize for any inconvenience this may cause.

NetDocuments Team
Oct 11, 18:02 EDT
Service Issue - Navigation and Search
Resolved - At this time, we have resolved the search and navigation slowness issues. Once again, we apologize for any Service related disruption.
Oct 11, 09:29 EDT
Monitoring - Our Network Operations team have identified and mitigated these Service related issues. We will continue to monitor for any residual impact.

If you continue to experience technical issues, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. You may also contact Technical Support via the phone.

US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We apologize for any inconvenience this may have caused.

NetDocuments Team
Oct 11, 09:17 EDT
Identified - We have identified the root of the Service impacting issues and continue our work to restore full functionality.
Oct 11, 09:07 EDT
Investigating - We are aware that some customers may be experiencing a brief connection and/or search issue. Users may be experiencing search and navigation slowness. Monitoring alerted our Network Operations team and immediate action was taken to mitigate the impact.

We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We are investigating and working to mitigate these issues. We will provide an update in 15 minutes.

NetDocuments Team
Oct 11, 08:55 EDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019
Service Disruption - Indexing
Resolved - We have identified a configuration anomaly which was identified and reverted. We believe all impacted documents are now properly indexed.

If you are still experiencing any residual impact, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627).

We apologize for any inconvenience this may have caused.

NetDocuments Team
Oct 4, 11:00 EDT
Identified - We are aware of indexing delays for a subset our users. Users may be experiencing a delay in documents appearing within a workspace. Monitoring alerted our Network Operations team and immediate action was initiated to mitigate the impact. We will provide an update in approximatley 15 minutes.

If you are still experiencing any additional impact, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We apologize for any inconvenience this may have caused.

NetDocuments Team
Oct 4, 10:43 EDT
Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

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