NetDocuments US Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance Window (with Downtime) Apr 28, 00:00-06:00 EDT
NetDocuments maintains a status of consistent reliable up time with an industry-leading service infrastructure and regularly scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs), platform engineers upgrade equipment and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 12:00 AM EDT until 6:00 AM EDT on April 28 for the US Service.

During this SMW, we will be performing routine maintenance on the US Service. The Service will be unavailable during this SMW and you will see a status of “Under Maintenance” on trust-us.netdocuments.com. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Mar 13, 15:28 EDT
System Metrics Month Week Day
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Past Incidents
Apr 18, 2019

No incidents reported today.

Apr 17, 2019

No incidents reported.

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Intermittent Performance Issue
Postmortem - Read details
Apr 12, 11:11 EDT
Resolved - Our engineering team has implemented a fix to resolve the performance issue. If you continue to experience slowness, please open a ticket with our Support team for further assistance.

We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you need to contact Technical Support via the phone use the following information:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)
EU customers call +44(0) 2034.556770
AU customers call +61 2 8310 4319
Apr 11, 14:14 EDT
Monitoring - Performance on the Service has stabilized and we are working to implement a fix.
Apr 11, 12:39 EDT
Investigating - The Service is currently experiencing intermittent performance issues. We are working to resolve the situation and apologize for any inconvenience.
Apr 11, 11:45 EDT
Apr 10, 2019

No incidents reported.

Apr 9, 2019

No incidents reported.

Apr 8, 2019

No incidents reported.

Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019

No incidents reported.

Apr 4, 2019

No incidents reported.

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