Resolved -
This incident has been resolved.
Nov 2, 15:01 EST
Monitoring -
We have resolved the issue impacting the US Service search performance.
If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/
Nov 2, 12:53 EST
Investigating -
We are currently investigating an issue with the US Service. A limited set of users may experience general slowness, search issues, or the inability to load workspaces.
We will continue to provide updates to this post as the issue is investigated further.
Completed -
The scheduled maintenance has been completed.
Oct 31, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 22:00 EDT
Update -
Schedule Update: This work has been rescheduled for Saturday, October 31.
Oct 30, 17:10 EDT
Scheduled -
Schedule Update: This work has been rescheduled for Saturday, October 31.
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Following our communications on the Network and Platform updates, the NetDocuments US Service region will undergo a Maintenance Window outside of regional business hours on Saturday, October 31, 2026 from the hours of 10:00 to 11:00 p.m. EDT to perform work related to our Content Delivery Network (CDN) migration.
We do not anticipate any downtime or customer impact during this event. This is an informational message only.