NetDocuments US Service Status
All Systems Operational
Platform   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Window Jan 19, 00:00-08:00 EST
NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 12:00 AM until 8:00 AM on Saturday, January 19th for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Dec 20, 18:25 EST
Scheduled Maintenance Window Jan 19, 20:00 - Jan 20, 08:00 EST
Update - During this SMW, indexing of documents may be delayed by up to 2 hours.
Jan 10, 11:14 EST
Scheduled - NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 8:00 PM Saturday, January 19th until 8:00 AM on Sunday, January 20th for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Dec 20, 18:27 EST
Scheduled Maintenance Window Jan 26, 00:00-08:00 EST
NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 12:00 AM until 8:00 AM on Saturday, January 26th for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Dec 20, 18:29 EST
Scheduled Maintenance Window Jan 26, 22:00 - Jan 27, 10:00 EST
NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 8:00 PM Saturday, January 26th until 8:00 AM on Sunday, January 27th for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Dec 20, 18:30 EST
Scheduled Maintenance Window Feb 2, 00:00-08:00 EST
NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 12:00 AM until 8:00 AM on Saturday, February 2nd for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Dec 20, 18:31 EST
Scheduled Maintenance Window Feb 2, 20:00 - Feb 3, 08:00 EST
NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 8:00 PM Saturday, February 2nd until 8:00 AM on Sunday, February 3rd for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Posted on Dec 20, 18:32 EST
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Jan 17, 2019

No incidents reported today.

Jan 16, 2019

No incidents reported.

Jan 15, 2019
Resolved - We identified and removed some servers that were giving erroneous errors. The document check in errors are no longer happening.
Jan 15, 10:35 EST
Investigating - Our engineering team is investigating reports of intermittent errors upon check in of documents from ndOffice. We apologize for the inconvenience, and will update as the the situation progresses.
Jan 15, 09:48 EST
Jan 14, 2019

No incidents reported.

Jan 13, 2019
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 EST
Scheduled - NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 8:00 PM on Saturday, January 12th until 8:00 AM on Sunday, January 13th for the US Service. The service will be unavailable for two hours of this SMW: 12:00 AM until 2:00 AM on Sunday, January 13th.

During this SMW we will be performing routine maintenance on the US Service. While we are planning for the service to be unavailable during two hours of this SMW, there may be other periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.


If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Dec 20, 18:24 EST
Jan 12, 2019
Completed - The scheduled maintenance has been completed.
Jan 12, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 EST
Scheduled - NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.

NetDocuments is announcing a Scheduled Maintenance Window from 12:00 AM until 8:00 AM on Saturday, January 12th for the US Service.

During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.

If you need assistance during the SMW, please contact us at support@netdocuments.com or call the technical support center:

US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319

Thank you for using NetDocuments.
Dec 20, 18:17 EST
Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.