NetDocuments US Service Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Platform   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Service Maintenance Nov 21, 23:45 - Nov 24, 00:00 EST
We will be performing routine maintenance on the US (Vault) service. We do not anticipate impact to end users. Those who have subscribed to updates will be notified an hour before maintenance begins. We will not be sending out notifications upon completion.

If you encounter any issues during this maintenance window, please contact us at support@netdocuments.com or call at the closest customer support center:

· US customers, call 801-226-6882or 866-NETDOCS (638-3627).
· EU customers, call +44(0) 2034.556770.
· AU customers, call +61 2 8310 4319.

When reporting an issue, please provide as much information as possible including:

· A fully-detailed description of the issue, including exact error messages or screenshots.
· Detailed steps to reproduce the issue.
· Error logs (if any).

We thank you for all of your input and feedback, and we appreciate you using NetDocuments and associated product features. We value you as a customer.
Posted on Nov 15, 11:03 EST
System Metrics Month Week Day
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018
Indexing Delay
Resolved - Indexing performance is now stable. We apologize for any inconvenience caused by this issue.
Nov 19, 19:35 EST
Update - We continue to see intermittent delays in indexing, and are working to resolve this temporary delay.
Nov 19, 17:46 EST
Monitoring - Indexing performance has significantly improved. We continue to monitor and will update again as needed.
Nov 19, 13:14 EST
Update - We continue to work to resolve this issue.
Nov 19, 12:55 EST
Investigating - We are experiencing a delay in document indexing. We will continue to provide updates as we progress.
Nov 19, 12:37 EST
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018
Service Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 12:06 EST
Scheduled - We will be performing routine maintenance on the US (Vault) service. During this window, indexing of documents will be delayed. We do not anticipate any other impact. Those who have subscribed to updates will be notified an hour before maintenance begins. We will not be sending out notifications upon completion.

If you encounter any issues during this maintenance window, please contact us at support@netdocuments.com or call at the closest customer support center:

· US customers, call 801-226-6882or 866-NETDOCS (638-3627).
· EU customers, call +44(0) 2034.556770.
· AU customers, call +61 2 8310 4319.

When reporting an issue, please provide as much information as possible including:

· A fully-detailed description of the issue, including exact error messages or screenshots.
· Detailed steps to reproduce the issue.
· Error logs (if any).

We thank you for all of your input and feedback, and we appreciate you using NetDocuments and associated product features. We value you as a customer.
Nov 5, 16:54 EST
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