Identified - We have taken action to mitigate the issue impacting the US Service. We are seeing performance start to recover but the issue is still ongoing.
While the system continues to recover there can still be slow navigation in the Service with intermittent failures loading workspace and homepage items along with the errors that have been present. Recovery is happening gradually, and we expect most functionality to continue improving over the coming hours.
We will update this post again in the next couple of hours with further recovery progress.
Using ndOffice to interact with documents has shown better performance and succuss rates than using the web directly.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 13:38 EDT
While the system continues to recover there can still be slow navigation in the Service with intermittent failures loading workspace and homepage items along with the errors that have been present. Recovery is happening gradually, and we expect most functionality to continue improving over the coming hours.
We will update this post again in the next couple of hours with further recovery progress.
Using ndOffice to interact with documents has shown better performance and succuss rates than using the web directly.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 13:38 EDT
Update - We are continuing investigating an issue affecting the US Service. We have identified the area of the Service responsible for the problem but not reached root cause yet.
We continue to see persistent slow navigation in the Service with intermittent failures loading workspace and homepage items. We are also seeing seeing errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 12:24 EDT
We continue to see persistent slow navigation in the Service with intermittent failures loading workspace and homepage items. We are also seeing seeing errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 12:24 EDT
Update - We are continuing investigating an issue affecting the US Service.
Customers have experienced intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 11:11 EDT
Customers have experienced intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 11:11 EDT
Update - We are continuing investigating an issue affecting the US Service.
Customers may experience intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 09:34 EDT
Customers may experience intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 09:34 EDT
Investigating - We are currently investigating an issue affecting the US Service.
Customers may experience slow navigation in the Service and may see errors checking documents in or out.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Sep 23, 2026 - 08:43 EDT
Customers may experience slow navigation in the Service and may see errors checking documents in or out.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Sep 23, 2026 - 08:43 EDT
Platform
Partial Outage
Subsystem
Operational
Search
Operational
API Integration
Operational
Indexing
Operational
Smartview
Operational
Background Processing
Operational
PatternBuilder
Operational
Mass Export Utility
Operational
ndImport
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.