NetDocuments US Service Status
All Systems Operational
Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Resolved - Update - We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue, and we are monitoring for any further disruptions.
Nov 29, 17:28 EST
Monitoring - Update - We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue, and we are monitoring for any further disruptions.
Nov 29, 16:13 EST
Update - We are continuing to work on a fix for this issue.
Nov 29, 15:57 EST
Update - Update: NetDocuments has identified an issue with the US Service that is affecting the ability to download multiple files at the same time. We are implementing a fix that should resolve this issue in the next 2 hours. The Service remains reachable, and the issue appears only to be present for some customers when downloading multiple files at the same time.

If you are experiencing this issue, you can download a single file, or in some cases logging out and back into the Service can allow multiple file downloads.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Nov 29, 15:24 EST
Identified - NetDocuments has identified a potential issue with the US Service that is affecting the ability to download multiple files at the same time. The Service remains reachable and downloading files one at a time works as expected. The issue appears only to be present for some customers when downloading multiple files at the same time.

We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Nov 29, 14:44 EST
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.