NetDocuments US Service Status
All Systems Operational
Platform Operational
90 days ago
99.92 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - The incident with the US Service has been resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

Feb 20, 18:08 EST
Monitoring - The incident with checking documents in and out in the US Service appears to be resolved. We continue to monitor the situation closely for any reoccurrences of the problem. The investigation is now pivoting to a comprehensive root cause analysis. We will provide initial postmortem details on the issue within the next 48 hours including appropriate mitigation steps to prevent a similar issue from reoccurring.

We apologize again for any inconvenience this has caused.

If you are still experiencing any issues checking documents in or out, please contact us via the portal or by phone.

https://support.netdocuments.com/

Feb 20, 15:36 EST
Identified - We are seeing improvements in the Service responsiveness. Documents are checking in and out, however, it is possible there could be some delay in the response as the rollback fully completes.

Some users may need to logout and login to restore full functionality.

We anticipate another update in the next 15 minutes.

Feb 20, 15:13 EST
Update - We are currently in the process of reverting to version 24.1. We apologize for the inconvenience this situation has caused. Our team is diligently working to resolve this issue promptly. We will keep you updated on our progress through this site and will share another update as soon as possible.
Feb 20, 14:51 EST
Update - The rollback to 24.1 is still in process. We will provide the next update in approximately 30 minutes.

If you are experiencing difficulty, please contact Support via the portal:

https://support.netdocuments.com/
NetDocuments Support

Feb 20, 13:50 EST
Update - We are currently implementing a rollback to 24.1.

We will provide the next update in approximately 45 minutes.

If you are experiencing difficulty, please contact Support via the portal:

https://support.netdocuments.com/
NetDocuments Support

Feb 20, 13:06 EST
Update - We continue to investigate the issue with the US Service. Users may experience the inability to check documents in or out.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact Support via the portal:

https://support.netdocuments.com/

Feb 20, 12:00 EST
Update - We continue to investigate the issue with the US service. Users may experience the inability to check documents in or out.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact Support via the portal:

https://support.netdocuments.com/

Feb 20, 11:20 EST
Update - We are continuing to investigate the issue with the US service. Users may experience general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact Support via the portal:

https://support.netdocuments.com/

Feb 20, 10:53 EST
Update - We are continuing to investigate this issue.
Feb 20, 10:32 EST
Update - We are continuing to investigate the issue with the US service. Users may experience general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

Feb 20, 10:20 EST
Investigating - NetDocuments is investigating a potential issue with the US Service. Users may be experiencing slow response times.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

Feb 20, 10:07 EST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Resolved - Response times have returned to normal.

If you continue to experience these issues, please open a ticket with our Support team for further assistance.

Log into support.netdocuments.com to submit a support request for your issue.

If you need to urgently contact Technical Support via the phone use the number closest to your region:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
EU customers call +44(0) 2034.556770
AU customers call +61 2 8310 4319

Feb 14, 02:29 EST
Monitoring - Response times have returned to normal.

We will continue to monitor to ensure the platform remains stable.

If you continue to experience these issues, please open a ticket with our Support team for further assistance.

Log into support.netdocuments.com to submit a support request for your issue.

If you need to urgently contact Technical Support via the phone use the number closest to your region:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
EU customers call +44(0) 2034.556770
AU customers call +61 2 8310 4319

Feb 14, 00:34 EST
Update - We are continuing to work on a fix for this issue.
Feb 14, 00:27 EST
Identified - Some customers are reporting that documents are not checking out and the Netdocuments WebUI is responding slowly. This coincides with a sudden spike in our response times.

Our engineering team has identified the cause and is working to bring this back to normal.

We will update again in 15 minutes.

Feb 14, 00:19 EST
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.