NetDocuments US Service Status
All Systems Operational
Platform Operational
90 days ago
99.86 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Past Incidents
Apr 21, 2024

No incidents reported today.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Resolved - At this time, the Service disruption that took place on April 10, 2024 is resolved. After taking remediation steps that day, NetDocuments has continued to monitor the Service stability and the results have been positive.

If you are currently experiencing issues using the Service, please open a case with our Support team for further assistance.

Log into support.netdocuments.com to submit a Support request.

Apr 15, 16:05 EDT
Monitoring - The incident in the US Service has been identified, and remediation has been put in place. We are monitoring the remediation closely and will update this post again if any reoccurrences of the problem are found.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 10, 12:40 EDT
Identified - We have identified the issue with performance in the US Service region and are currently taking action to remediate. Users may experience general slowness when navigating to workspaces or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 10, 12:29 EDT
Investigating - We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 10, 12:02 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Apr 9, 2024
Resolved - The incident in the US Service has been identified, and remediation has proven reliable. At this time, we consider the issue Resolved.

If you are continuing to experience difficulty, or slow performance of your NetDocuments service, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 19:06 EDT
Monitoring - The incident in the US Service has been identified, and remediation has been put in place. We are monitoring the remediation closely and will update this post again if any reoccurrences of the problem are found.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 17:55 EDT
Update - The NetDocuments Engineering team is continuing to take action to resolve the issue with performance in the US Service region. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 17:11 EDT
Update - NetDocuments Cloud Operations and Engineering teams are continuing to take action to resolve the issue with performance in the US Service region. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 16:37 EDT
Update - We are continuing to take action to remediate the issue with performance in the US Service region. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 16:07 EDT
Update - We have identified the issue with performance in the US Service region and are continuing to take action to remediate. Users may continue to experience general slowness with workspaces, searching, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 15:38 EDT
Identified - We have identified the issue with performance in the US service region and are currently taking action to remediate. Users may experience general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 15:07 EDT
Investigating - We are currently investigating a potential issue with the US service. Users may experience general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Apr 9, 14:50 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.