Update - All background processing queues and API connected integrations have been re-enabled. The Service continues to perform at expected levels.
Background processing queues are quickly catching up and expected to return to typical processing times for all items within the next few hours.
We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service as a first step if you do not see something you are expecting to.
Remediation for the incomplete or duplicate workspaces is progressing. We anticipate that work will complete in the next few hours as well.
We will continue to update this post again with additional information as it becomes available.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 13:27 EDT
Background processing queues are quickly catching up and expected to return to typical processing times for all items within the next few hours.
We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service as a first step if you do not see something you are expecting to.
Remediation for the incomplete or duplicate workspaces is progressing. We anticipate that work will complete in the next few hours as well.
We will continue to update this post again with additional information as it becomes available.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 13:27 EDT
Update - The synchronization of document and workspace IDs has completed. We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service.
We are now reactivating Service components that were throttled to support recovery, including background processing and API connected integrations. Background processing queues will have a backlog of jobs to work through as they process items submitted over the last 24 hours.
Additionally, now that the sync work is complete it is possible some customers may see incomplete or duplicate workspaces. We are working to identify those workspaces proactively and will be able to address them via a script.
We will continue to update this post again with additional information as it becomes available.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 12:14 EDT
We are now reactivating Service components that were throttled to support recovery, including background processing and API connected integrations. Background processing queues will have a backlog of jobs to work through as they process items submitted over the last 24 hours.
Additionally, now that the sync work is complete it is possible some customers may see incomplete or duplicate workspaces. We are working to identify those workspaces proactively and will be able to address them via a script.
We will continue to update this post again with additional information as it becomes available.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 12:14 EDT
Update - We have completed the database rebalancing work. The remaining step is synchronizing document IDs.
The majority of documents and workspaces are already available as expected, with a small percentage of this synchronization work remaining.
We are actively refining time estimate and working to accelerate progress where possible. Currently we expect this to complete in the next 1-2 hours.
Once synchronization is complete, we will begin restoring the remaining Service components that were throttled to support recovery, including background processing and API connected integrations.
We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service.
We will update this post again within the hour with further progress.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 11:09 EDT
The majority of documents and workspaces are already available as expected, with a small percentage of this synchronization work remaining.
We are actively refining time estimate and working to accelerate progress where possible. Currently we expect this to complete in the next 1-2 hours.
Once synchronization is complete, we will begin restoring the remaining Service components that were throttled to support recovery, including background processing and API connected integrations.
We recommend clearing your browser cache and forcing a page reload to ensure you're seeing the most current data from the Service.
We will update this post again within the hour with further progress.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 11:09 EDT
Update - Response times and performance for the US Service have continued to remain stable. We have completed a system balance and are in the process of synchronizing documents IDs. We continue to monitor the situation closely as we perform the remaining work to restore full functionality.
We will update this post as additional progress is made.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 08:12 EDT
We will update this post as additional progress is made.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 08:12 EDT
Monitoring - Response times and performance for the US Service have remained stable. We continue to monitor the situation closely and the remaining work to restore full functionality will be completed in the overnight hours without the need for a declared Maintenance Window.
We will update this post again at the start of the US business day on Thursday with resolution information.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 00:38 EDT
We will update this post again at the start of the US business day on Thursday with resolution information.
If you are experiencing any additional issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com
Sep 24, 2026 - 00:38 EDT
Update - Response times and performance for the US Service have stabilized. We are monitoring the situation closely and performing additional work to restore full functionality.
Part of this effort involves rebalancing work on an impacted database. While the rebalancing work is completed there are possible document accessibility issues on a subset of documents related to the document or workspace ID. It is possible if a document or workspace id is stored where the rebalancing maintenance work is actively being performed it will appear as temporarily inaccessible. However, it will return to normal accessibility and interaction as the rebalancing work concludes.
We will update this post again in the next few hours with further recovery progress or as new information is available.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 18:06 EDT
Part of this effort involves rebalancing work on an impacted database. While the rebalancing work is completed there are possible document accessibility issues on a subset of documents related to the document or workspace ID. It is possible if a document or workspace id is stored where the rebalancing maintenance work is actively being performed it will appear as temporarily inaccessible. However, it will return to normal accessibility and interaction as the rebalancing work concludes.
We will update this post again in the next few hours with further recovery progress or as new information is available.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 18:06 EDT
Identified - We have taken action to mitigate the issue impacting the US Service. We are seeing performance start to recover but the issue is still ongoing.
While the system continues to recover there can still be slow navigation in the Service with intermittent failures loading workspace and homepage items along with the errors that have been present. Recovery is happening gradually, and we expect most functionality to continue improving over the coming hours.
We will update this post again in the next couple of hours with further recovery progress.
Using ndOffice to interact with documents has shown better performance and succuss rates than using the web directly.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 13:38 EDT
While the system continues to recover there can still be slow navigation in the Service with intermittent failures loading workspace and homepage items along with the errors that have been present. Recovery is happening gradually, and we expect most functionality to continue improving over the coming hours.
We will update this post again in the next couple of hours with further recovery progress.
Using ndOffice to interact with documents has shown better performance and succuss rates than using the web directly.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 13:38 EDT
Update - We are continuing investigating an issue affecting the US Service. We have identified the area of the Service responsible for the problem but not reached root cause yet.
We continue to see persistent slow navigation in the Service with intermittent failures loading workspace and homepage items. We are also seeing seeing errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 12:24 EDT
We continue to see persistent slow navigation in the Service with intermittent failures loading workspace and homepage items. We are also seeing seeing errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 12:24 EDT
Update - We are continuing investigating an issue affecting the US Service.
Customers have experienced intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 11:11 EDT
Customers have experienced intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 11:11 EDT
Update - We are continuing investigating an issue affecting the US Service.
Customers may experience intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 09:34 EDT
Customers may experience intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Sep 23, 2026 - 09:34 EDT
Investigating - We are currently investigating an issue affecting the US Service.
Customers may experience slow navigation in the Service and may see errors checking documents in or out.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Sep 23, 2026 - 08:43 EDT
Customers may experience slow navigation in the Service and may see errors checking documents in or out.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/
Sep 23, 2026 - 08:43 EDT
Platform
Operational
Subsystem
Operational
Search
Operational
API Integration
Operational
Indexing
Operational
Smartview
Operational
Background Processing
Operational
PatternBuilder
Operational
Mass Export Utility
Operational
ndImport
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.