NetDocuments US Service Status

All Systems Operational

Platform Operational
90 days ago
100.0 % uptime
Today
Subsystem Operational
Search Operational
Indexing Operational
Background Processing Operational
PatternBuilder Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Response Time ?
Fetching
Transactions ?
Fetching
Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025
Completed - The scheduled maintenance has been completed.
Jun 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 EDT
Scheduled - The NetDocuments US Service region will undergo a Scheduled Maintenance Window outside of regional business hours on Friday June 13, 2025 from the hours of 10:00 PM (Friday) to 1:00 AM (Saturday) EDT.

While the maintenance window will be from 10:00 PM to 1:00 AM EDT, we only anticipate 60 minutes of possible downtime within that timeframe.

If you plan to be working on documents during the maintenance window, you can check out the documents before the maintenance window commences and use "Offline mode" in ndOffice. Your documents and any saved changes will be kept locally until you go back Online in ndOffice.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/

Jun 3, 20:18 EDT
Jun 13, 2025
Jun 12, 2025
Resolved - The issue with the NetDocuments Customer Support phone service has been resolved and we are now successfully making and receiving calls.

If you need assistance from NetDocuments Support currently, you are welcome to call once again or you may open a Support Case on our Support Portal:
https://support.netdocuments.com

Thank you for your patience.

Jun 12, 16:37 EDT
Identified - NetDocuments Support is currently experiencing issues with our Support phone system provider.

The third-party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue.

If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal:
https://support.netdocuments.com

We will continue to update this message as more details are available.

Jun 12, 16:09 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Resolved - The indexing issue with the US NetDocuments Service has now been resolved. Some documents that were uploaded during the disruption are still being processed, but performance has returned to expected levels.

If you are still experiencing issues, please contact our Support team at https://support.netdocuments.com.

Jun 10, 15:24 EDT
Investigating - We are currently investigating a recurring issue with the US Service. Users may experience issues with Search, general slowness or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Jun 10, 13:16 EDT
Monitoring - We have remediated the issue with performance in the US Service region and are currently monitoring the results. Users that experienced issues with search, general slowness when navigating to workspaces, or the inability to check documents in or out should be having an improved experience.

Documents indexed during the disruption may still be delayed, but the expectation is that indexing will be back to expected performance soon.

We will continue to provide updates to this post once the remediation is deemed reliable and the issue is considered resolved.

If you are still experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Jun 10, 12:15 EDT
Investigating - We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, general slowness, or the inability to check documents in or out.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Jun 10, 11:39 EDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.