Search Performance Issues
Monitoring - We have resolved the issue impacting the US Service search performance.

If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/
Nov 02, 2026 - 12:53 EST
Investigating - We are currently investigating an issue with the US Service. A limited set of users may experience general slowness, search issues, or the inability to load workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Nov 02, 2026 - 11:18 EST
Uptime over the past 90 days. View historical uptime.
Platform Operational
Subsystem Operational
Search Operational
API Integration Operational
Indexing Operational
Smartview Operational
Background Processing Operational
PatternBuilder Operational
Mass Export Utility Operational
ndImport Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Response Time ?
Fetching
Transactions ?
Fetching

Nov 2, 2026

Unresolved incident: Search Performance Issues.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Maintenance Window - NetDocuments CDN Provider - US Service
Completed - The scheduled maintenance has been completed.
Oct 31, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 22:00 EDT
Update - Schedule Update: This work has been rescheduled for Saturday, October 31.
Oct 30, 17:10 EDT
Scheduled - Schedule Update: This work has been rescheduled for Saturday, October 31.

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Following our communications on the Network and Platform updates, the NetDocuments US Service region will undergo a Maintenance Window outside of regional business hours on Saturday, October 31, 2026 from the hours of 10:00 to 11:00 p.m. EDT to perform work related to our Content Delivery Network (CDN) migration.

We do not anticipate any downtime or customer impact during this event. This is an informational message only.

More details on upcoming changes can be found here: https://support.netdocuments.com/s/article/Upcoming-NetDocuments-Network-Update-May-2026

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
Oct 22, 18:04 EDT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Accelerated Maintenance Window - US Service
Completed - The scheduled maintenance has been completed.
Oct 28, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 23:00 EDT
Scheduled - The NetDocuments US Service region will undergo an Accelerated Maintenance Window outside of regional business hours on Wednesday, October 28, 2026, between the hours of 11:00 pm and 11:30 pm EDT.

The ability to preview documents during this time may be affected. We do not anticipate any other issues during this event.

If you have any questions about this Maintenance Window, please contact Support via the portal: https://support.netdocuments.com/
Oct 21, 19:17 EDT

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

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