Intermittent Performance Issue
Incident Report for NetDocuments US
Resolved
Our engineering team has implemented a fix to resolve the intermittent Service performance issue. We identified a server side process which required a restart of that process. If you continue to experience slowness or difficulty saving/uploading, please open a ticket with our Support team for further assistance.

We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you need to contact Technical Support via the phone use the following information:

US customers call 801-226-6882 or 866-NETDOCS (638-3627)
EU customers call +44(0) 2034.556770
AU customers call +61 2 8310 4319
Posted 6 months ago. Apr 26, 2019 - 11:11 EDT
Monitoring
Our Engineering team has taken action to resolve the intermittent performance issues. We are currently monitoring the Service and expect a full resolution momentarily.
Posted 6 months ago. Apr 26, 2019 - 10:45 EDT
Identified
Our engineering team has identified the issue causing intermittent performance. We are actively working to mitigate. Thank you for your patience.
Posted 6 months ago. Apr 26, 2019 - 10:36 EDT
Investigating
The Service is currently experiencing intermittent performance issues. We are working to resolve the situation and apologize for any inconvenience.
Posted 6 months ago. Apr 26, 2019 - 10:29 EDT
This incident affected: Platform.