Service Issue

Incident Report for NetDocuments US

Resolved

We have identified a performance issue with the recent refresh, which was released on Feb 21st. While we work to resolve the issue, we have reverted the service to the Feb 7th refresh. We anticipate being able to release an updated refresh within the next week. For details about what changes are in each refresh, see https://support.netdocuments.com/hc/en-us/articles/360021832211-2019-Web-Refreshes.

Posted Feb 22, 2019 - 15:00 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 22, 2019 - 12:55 EST

Investigating

Our engineering team is investigating reports of slowness on the system. We apologize for the inconvenience, and will provide updates as we proceed when we have more information.

Posted Feb 22, 2019 - 11:57 EST

This incident affected: Platform.