NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.
NetDocuments is announcing a Scheduled Maintenance Window from 20:00 EDT on Saturday, March 16 until 08:00 EDT on Sunday, March 17 for the US Service.
During this SMW we will be performing routine maintenance on the US Service. There may be periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.
If you need assistance during the SMW, please contact us at email@example.com
or call the technical support center:
US customers: 801-226-6882 or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319
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