The issue with performance in the US Service region is now fully resolved. All documents that were uploaded during the disruption are now fully searchable by metadata. If you are continuing to experience issues with searching, please contact our Support team via the portal: https://support.netdocuments.com/.
Posted Mar 17, 2025 - 22:19 EDT
Monitoring
We have identified the issue with performance in the US Service region and have taken action to remediate. Users experiencing general slowness when navigating to workspaces should begin seeing an improvement of that experience. Document searching remains affected as documents uploaded in the last 90 minutes are still processing.
We will continue to provide updates to this post as we monitor the remediation put in place.
We are continuing to investigate a potential issue with the US Service. Users may experience general slowness or the inability to check documents in or out.
We will continue to provide updates to this post as the issue is investigated further.
We are currently investigating a potential issue with the US Service. Users may experience general slowness, or the inability to load workspaces or search.
We will continue to provide updates to this post as the issue is investigated further.