Service Disruption - Indexing
Incident Report for NetDocuments US
Resolved
We have identified a configuration anomaly which was identified and reverted. We believe all impacted documents are now properly indexed.

If you are still experiencing any residual impact, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627).

We apologize for any inconvenience this may have caused.

NetDocuments Team
Posted 12 days ago. Oct 04, 2019 - 11:00 EDT
Identified
We are aware of indexing delays for a subset our users. Users may be experiencing a delay in documents appearing within a workspace. Monitoring alerted our Network Operations team and immediate action was initiated to mitigate the impact. We will provide an update in approximatley 15 minutes.

If you are still experiencing any additional impact, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We apologize for any inconvenience this may have caused.

NetDocuments Team
Posted 12 days ago. Oct 04, 2019 - 10:43 EDT
This incident affected: Platform.