Service Issue - Degraded Performance

Incident Report for NetDocuments US

Resolved

We've resolved the issue that effected a subset of users on the platform, and apologize for any inconvenience this may have caused. The Service is currently running at a normal state.

Posted Jun 05, 2020 - 20:24 EDT

Monitoring

We are currently seeing a normalization of the platform, and will continue to monitor the Service.

Posted Jun 05, 2020 - 19:48 EDT

Identified

We are currently experiencing a database issue that is effecting a subset of users and impacting performance. We are working through the issue and will continue to keep you informed of our progress.

Posted Jun 05, 2020 - 19:12 EDT

This incident affected: Platform.