The incident with slowness in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region:
US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Dec 21, 2023 - 15:41 EST
Investigating
We are currently investigating an issue with Smartview document previewing in the US Service.
All other features of the Service are functioning normally. Opening documents directly is the recommended workaround to view documents while we resolve this issue.
We apologize for any inconvenience.
If you are experiencing difficulty, please contact support via the portal to log your Support case.