Update - We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue, and we are monitoring for any further disruptions.
Posted Nov 29, 2022 - 17:28 EST
Monitoring
Update - We have corrected the issue. Multiple file download functionality has been restored for all customers affected by this issue, and we are monitoring for any further disruptions.
Posted Nov 29, 2022 - 16:13 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 29, 2022 - 15:57 EST
Update
Update: NetDocuments has identified an issue with the US Service that is affecting the ability to download multiple files at the same time. We are implementing a fix that should resolve this issue in the next 2 hours. The Service remains reachable, and the issue appears only to be present for some customers when downloading multiple files at the same time.
If you are experiencing this issue, you can download a single file, or in some cases logging out and back into the Service can allow multiple file downloads.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Nov 29, 2022 - 15:24 EST
Identified
NetDocuments has identified a potential issue with the US Service that is affecting the ability to download multiple files at the same time. The Service remains reachable and downloading files one at a time works as expected. The issue appears only to be present for some customers when downloading multiple files at the same time.
We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the portal or by phone.