Slow Response Times
Incident Report for NetDocuments US
Resolved
The issue with the US Service has been remediated. At this time, we consider the issue Resolved.

If you are continuing to experience difficulty, please contact Support via the portal:
https://support.netdocuments.com/
Posted Oct 11, 2024 - 17:56 EDT
Monitoring
A remediation has been put in place to address the incident in the US Service. We are monitoring the situation closely and will update this post if any reoccurrences of the problem are found.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/
Posted Oct 11, 2024 - 16:59 EDT
Update
We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces, or searching for documents.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/
Posted Oct 11, 2024 - 15:34 EDT
Update
We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/
Posted Oct 11, 2024 - 14:16 EDT
Update
We are continuing to investigate an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/
Posted Oct 11, 2024 - 13:07 EDT
Investigating
We are currently investigating an issue with the US Service that may be affecting a limited number of customers. Some users may experience general slowness or issues related to loading workspaces.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/
Posted Oct 11, 2024 - 12:23 EDT
This incident affected: Platform.