We’ve rolled back our R21 Release to R18 in order to mitigate the performance issues some Customers were experiencing. The Service is in a normal state. We made enhancements to R21 overnight, and while we are confident in those changes, we felt that R18 best represented the experience our Customers expect. We will continue to work through R21 as it delivers bug fixes and enhancements to the Platform. We have every intention of re-instituting that release and continuing our improvements to the Service. We apologize for the inconvenience this has caused our Customer Base and will continue our efforts around the release.
Posted Oct 30, 2019 - 07:47 EDT
Update
The Service continues to experience intermittent performance issues for a subset of users. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service.
Posted Oct 29, 2019 - 16:46 EDT
Investigating
The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service.
Posted Oct 29, 2019 - 13:01 EDT
Update
As referenced yesterday, our Engineering and Network Operations teams took action around the intermittent performance issues. The Service is at a normal state, but we are still actively monitoring the situation simply to ensure a positive experience.
Posted Oct 29, 2019 - 11:23 EDT
Monitoring
Our Engineering and Network Operations teams have taken action to mitigate the intermittent performance issues. We are currently monitoring the Service.
Posted Oct 28, 2019 - 11:38 EDT
Investigating
The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Customers may experience slowness within the Service.
We will provide an update as new information becomes available.
We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.
However, if you need to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319