If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
If you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Feb 14, 2024 - 02:29 EST
Monitoring
Response times have returned to normal.
We will continue to monitor to ensure the platform remains stable.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
If you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Feb 14, 2024 - 00:34 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 14, 2024 - 00:27 EST
Identified
Some customers are reporting that documents are not checking out and the Netdocuments WebUI is responding slowly. This coincides with a sudden spike in our response times.
Our engineering team has identified the cause and is working to bring this back to normal.