Service Disruption

Incident Report for NetDocuments US

Resolved

At approximately 9:56 AM EDT, we experienced a brief connection issue with one server affecting a subset our users. Users may have experienced login and navigation slowness. Monitoring alerted our Network Operations team and immediate action was taken to mitigate the impact. This issue was resolved at 10:10 AM EDT.

If you are still experiencing any additional impact, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We apologize for any inconvenience this may have caused.

NetDocuments Team

Posted Sep 13, 2019 - 10:58 EDT

This incident affected: Platform.