Service Issue - Navigation and Search
Incident Report for NetDocuments US
Resolved
At this time, we have resolved the search and navigation slowness issues. Once again, we apologize for any Service related disruption.
Posted 5 days ago. Oct 11, 2019 - 09:29 EDT
Monitoring
Our Network Operations team have identified and mitigated these Service related issues. We will continue to monitor for any residual impact.

If you continue to experience technical issues, please contact Technical Support. We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases. You may also contact Technical Support via the phone.

US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We apologize for any inconvenience this may have caused.

NetDocuments Team
Posted 5 days ago. Oct 11, 2019 - 09:17 EDT
Identified
We have identified the root of the Service impacting issues and continue our work to restore full functionality.
Posted 5 days ago. Oct 11, 2019 - 09:07 EDT
Investigating
We are aware that some customers may be experiencing a brief connection and/or search issue. Users may be experiencing search and navigation slowness. Monitoring alerted our Network Operations team and immediate action was taken to mitigate the impact.

We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.

However, if you wish to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We are investigating and working to mitigate these issues. We will provide an update in 15 minutes.

NetDocuments Team
Posted 5 days ago. Oct 11, 2019 - 08:55 EDT
This incident affected: Platform.