US Service Update

Incident Report for NetDocuments US

Resolved

We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications.

We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption.

If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Oct 19, 2025 - 16:29 EDT

This incident affected: Platform.