The incident with checking documents in and out in the US Service appears to be resolved. We continue to monitor the situation closely for any reoccurrences of the problem. The investigation is now pivoting to a comprehensive root cause analysis. We will provide initial postmortem details on the issue within the next 48 hours including appropriate mitigation steps to prevent a similar issue from reoccurring.
We apologize again for any inconvenience this has caused.
If you are still experiencing any issues checking documents in or out, please contact us via the portal or by phone.
We are seeing improvements in the Service responsiveness. Documents are checking in and out, however, it is possible there could be some delay in the response as the rollback fully completes.
Some users may need to logout and login to restore full functionality.
We anticipate another update in the next 15 minutes.
Posted Feb 20, 2024 - 15:13 EST
Update
We are currently in the process of reverting to version 24.1. We apologize for the inconvenience this situation has caused. Our team is diligently working to resolve this issue promptly. We will keep you updated on our progress through this site and will share another update as soon as possible.
Posted Feb 20, 2024 - 14:51 EST
Update
The rollback to 24.1 is still in process. We will provide the next update in approximately 30 minutes.
If you are experiencing difficulty, please contact Support via the portal: