At this time, it is our understanding that the regional issue with Verizon FIOS and Verizon Business in the Northeastern US may not be fully resolved yet, but we have been able to confirm that the issue with accessing the NetDocuments Service is limited to that scope.
Our Service remains operational and performant despite the ongoing regional incident Verizon is working to resolve.
NetDocuments Support will remain available for customers who are unable to access their Service, and we would encourage anyone still seeing intermittent connectivity issues to contact Verizon Support to report the problem.
We have confirmed all active reports of connectivity issues with the US Service relate to a regional issue with Verizon FIOS or Verizon Business from the Northeastern US.
We continue to monitor the situation closely for any other symptoms or potential workarounds we can assist with for customers that may be affected.
We would encourage anyone seeing intermittent connectivity issues to contact both NetDocuments Support to review potential workarounds, and Verizon Support to report the problem.
We have received a small number of reports from customers who are unable to connect to our US service.
At this time, the issue appears to be limited to users in the Northeast region of the United States who are using Verizon's internet service, specifically Verizon FIOS or Verizon Business.
We have worked with those customers to find alternate ways they can still reach the Service. We would encourage anyone seeing intermittent connectivity issues to contact both NetDocuments Support to review potential workarounds, and Verizon Support to report the problem.