Slow Response Times

Incident Report for NetDocuments US

Resolved

The issue impacting the US Service is now resolved.

If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 18:08 EDT

Monitoring

Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels.

If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 17:19 EDT

Update

We are continuing to investigate an issue with the US Service.

Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 16:28 EDT

Update

We are continuing to investigate an issue with the US Service.

Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 14:50 EDT

Update

We are continuing to investigate the issue with the US Service.

Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 13:46 EDT

Update

We are continuing to investigate an issue with the US Service.

Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 12:47 EDT

Update

We are continuing to investigate this issue.
Posted Oct 14, 2025 - 12:19 EDT

Investigating

We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/
Posted Oct 14, 2025 - 12:11 EDT
This incident affected: Platform and Subsystem (Search).