Response times and performance for the US Service have stabilized. We are monitoring the situation closely and performing additional work to restore full functionality.
Part of this effort involves rebalancing work on an impacted database. While the rebalancing work is completed there are possible document accessibility issues on a subset of documents related to the document or workspace ID. It is possible if a document or workspace id is stored where the rebalancing maintenance work is actively being performed it will appear as temporarily inaccessible. However, it will return to normal accessibility and interaction as the rebalancing work concludes.
We will update this post again in the next few hours with further recovery progress or as new information is available.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Posted Sep 23, 2026 - 18:06 EDT
Identified
We have taken action to mitigate the issue impacting the US Service. We are seeing performance start to recover but the issue is still ongoing.
While the system continues to recover there can still be slow navigation in the Service with intermittent failures loading workspace and homepage items along with the errors that have been present. Recovery is happening gradually, and we expect most functionality to continue improving over the coming hours. We will update this post again in the next couple of hours with further recovery progress.
Using ndOffice to interact with documents has shown better performance and succuss rates than using the web directly.
If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Posted Sep 23, 2026 - 13:38 EDT
Update
We are continuing investigating an issue affecting the US Service. We have identified the area of the Service responsible for the problem but not reached root cause yet.
We continue to see persistent slow navigation in the Service with intermittent failures loading workspace and homepage items. We are also seeing seeing errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Posted Sep 23, 2026 - 12:24 EDT
Update
We are continuing investigating an issue affecting the US Service.
Customers have experienced intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Posted Sep 23, 2026 - 11:11 EDT
Update
We are continuing investigating an issue affecting the US Service.
Customers may experience intermittent slow navigation in the Service — including delays loading workspace summaries and homepage items — and may see errors checking documents in or out, including documents showing as locked.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/
Posted Sep 23, 2026 - 09:34 EDT
Investigating
We are currently investigating an issue affecting the US Service.
Customers may experience slow navigation in the Service and may see errors checking documents in or out.
If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/