The issue affecting ndAnalytics customers and response times has been resolved.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Oct 13, 2023 - 15:42 EDT
Monitoring
The service for ndAnalytics customers has stabilized and operations have returned to normal performance. Our engineering team is continuing to monitor.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Oct 13, 2023 - 14:25 EDT
Identified
We have identified an issue affecting ndAnalytics customers experiencing latency downloading documents. We are currently working on remediation.
If you need assistance please contact us at support.netdocuments.com or call the technical support center:
US customers: 801-226-6882or 866-NETDOCS (638-3627) EU customers: +44(0) 2034.556770 AU customers: +61 2 8310 4319