Indexing Delay - US Service

Incident Report for NetDocuments US

Resolved

The delay in indexing has been resolved.

If you are continuing to experience a delay, please contact Support via the portal:
https://support.netdocuments.com/

Posted Feb 17, 2025 - 16:38 EST

Monitoring

The US Indexing queues are caught up. Documents uploaded during this time will now show in their expected location and new uploads will be processed as expected.
We are monitoring the queues closely and will update this post again if any reoccurrences of the problem are found.

If you are experiencing difficulty, please contact Support via the portal:
https://support.netdocuments.com/

Posted Feb 17, 2025 - 11:40 EST

Update

Delays continue with indexing documents. We have taken steps to accelerate the processing of jobs. Documents are uploading successfully and will show in their expected locations once they are indexed.

We will continue to provide updates as the indexing queue continues to process.

Posted Feb 17, 2025 - 10:35 EST

Identified

We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs.

If you are experiencing difficulty, please contact Support via the portal to log your Support case.

Posted Feb 17, 2025 - 09:16 EST

This incident affected: Subsystem (Indexing).