NetDocuments maintains high-availability status by building and maintaining an industry-leading service infrastructure. The NetDocuments Service maintains its peak service levels by undergoing regular, scheduled maintenance during periods of low customer usage – usually weekend evenings. During Scheduled Maintenance Windows (SMWs) platform engineers upgrade equipment, and make other changes to ensure the Service is ready to support customer requirements. Whenever possible, NetDocuments announces SMWs one to two weeks in advance of the event.
NetDocuments is announcing a Scheduled Maintenance Window from 8:00 PM on Saturday, January 12th until 8:00 AM on Sunday, January 13th for the US Service. The service will be unavailable for two hours of this SMW: 12:00 AM until 2:00 AM on Sunday, January 13th.
During this SMW we will be performing routine maintenance on the US Service. While we are planning for the service to be unavailable during two hours of this SMW, there may be other periods during the SMW when the Service is intermittently slow or unavailable. Should this occur, we will communicate current Service status on the trust site, but we will not be sending out alerts. The status of the Service will remain as “Under Maintenance” throughout the SMW. Those who have subscribed to updates will be notified upon commencement and completion of the SMW.
If you need assistance during the SMW, please contact us at email@example.com
or call the technical support center:
US customers: 801-226-6882or 866-NETDOCS (638-3627)
EU customers: +44(0) 2034.556770
AU customers: +61 2 8310 4319
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