Potential Service issue

Incident Report for NetDocuments US

Resolved

The issue has been resolved.

If you are still experiencing difficulty reaching the Service, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 17, 2023 - 16:49 EDT

Monitoring

The provider has implemented a fix and we are continuing to monitor the situation closely for any reoccurrences of the problem.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 17, 2023 - 15:42 EDT

Identified

The provider has identified the issue and is currently implementing a fix. We will continue to update this post as more information is available.

Posted Aug 17, 2023 - 14:57 EDT

Update

The issue appears to be related to a DNS problem with a third-party internet accelerator. We are actively working with the provider to resolve the issue. The problem may be intermittent while they work to fully correct the issue.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 17, 2023 - 14:20 EDT

Investigating

NetDocuments is investigating a potential issue accessing the US Service.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Aug 17, 2023 - 13:46 EDT

This incident affected: Platform.