The incident with delays while navigating to workspaces has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Apr 22, 2023 - 15:36 EDT
Monitoring
The service has stabilized and operations have returned to normal performance. Our engineering team are monitoring.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Apr 21, 2023 - 01:26 EDT
Update
Our engineering team continues to do maintenance to help mitigate the performance symptoms. We are working towards resolution, and we apologize for the inconvenience to any customers that were affected. We will continue to provide regular updates on the status of this issue.
Posted Apr 21, 2023 - 00:20 EDT
Update
Our engineering team continues to do maintenance to help mitigate the performance symptoms. We are working towards resolution, and we apologize for the inconvenience to any customers that were affected. We will continue to provide regular updates on the status of this issue.
Posted Apr 20, 2023 - 23:18 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 20, 2023 - 22:14 EDT
Identified
Our engineering team has identified an issue causing some customers to experience delays in navigation to workspaces and search fails. We are currently doing maintenance to help mitigate the issue. We will provide regular updates on the status of this issues.