PatternBuilder 500 Error

Incident Report for NetDocuments US

Resolved

This incident has been resolved.

Posted Apr 27, 2026 - 10:52 EDT

Update

The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally.

If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

Posted Apr 27, 2026 - 10:51 EDT

Monitoring

A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working.

We will continue to provide updates as monitoring continues

If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Posted Apr 27, 2026 - 10:19 EDT

Identified

We have identified an issue causing a 500 error when loading a PatternBuilder app.

Updates will be posted here as the investigation progresses.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Posted Apr 27, 2026 - 10:08 EDT

Investigating

We are investigating an issue causing a 500 error when loading a PatternBuilder app.

Updates will be posted here as the investigation progresses.

If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

Posted Apr 27, 2026 - 10:04 EDT

This incident affected: Subsystem (PatternBuilder).