The incident with searching and navigating to workspaces in the US Service is now resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Oct 09, 2023 - 16:46 EDT
Monitoring
The service has stabilized and operations have returned to normal performance. Our engineering team are monitoring.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Oct 09, 2023 - 15:31 EDT
Identified
Our engineering team has identified the issue and is working to implement a solution.
If you continue to experience these issues, please open a ticket with our Support team for further assistance.
Log into support.netdocuments.com to submit a support request for your issue.
However, if you need to urgently contact Technical Support via the phone use the number closest to your region: US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Oct 09, 2023 - 15:21 EDT
Investigating
NetDocuments is investigating a potential issue in searching and navigating to workspaces in the US Service for a subset of customers.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.