Service Disruption

Incident Report for NetDocuments US

Resolved

The issue with the US Service is resolved.

If you have any questions we can assist with, please contact Support via the portal:
https://support.netdocuments.com/

Posted May 08, 2026 - 21:12 EDT

Monitoring

We have remediated the issue with the US Service. The Service response has returned to normal.

If you have any questions we can assist with, please contact Support via the portal:
https://support.netdocuments.com/

Posted May 08, 2026 - 20:06 EDT

Update

We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice.

Opening documents via Office for the web or downloading documents directly should be functioning normally.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Posted May 08, 2026 - 19:39 EDT

Investigating

We are currently investigating an issue affecting the US Service.

We will provide updates to this post as more information becomes available.

If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal:
https://support.netdocuments.com/

Posted May 08, 2026 - 19:10 EDT

This incident affected: Platform.