PatternBuilder & AI Assistant Disruption

Incident Report for NetDocuments US

Resolved

At this time, the issue impacting the NetDocuments Service in the US region is resolved.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Sep 03, 2025 - 12:20 EDT

Monitoring

We believe we have remediated the issue impacting the NetDocuments Service in the US region. We are monitoring the remediation at this time and will update in 30 minutes if the recovery persists.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Sep 03, 2025 - 11:53 EDT

Update

Update - this issue appears to be broader in impact. The following components are currently affected and are being actively investigated:

PatternBuidler, DataTables, Assistant, m365 Outlook, Admin Apps, Email Service, Metering, Editing Tool, Usage Logging

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Sep 03, 2025 - 11:22 EDT

Investigating

We are currently investigating an issue with the Patternbuilder and AI Assistant products in the US Service. Users may experience the inability to leverage these tools at this time.

We will continue to provide updates to this post as the issue is investigated further.

If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

Posted Sep 03, 2025 - 11:05 EDT

This incident affected: Platform and Subsystem (PatternBuilder).