Our engineering team has implemented a fix to resolve the intermittent Service performance issue. If you continue to experience slowness or difficulty saving/uploading, please open a ticket with our Support team for further assistance.
However, if you need to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Nov 22, 2019 - 10:44 EST
Monitoring
Our Engineering team has taken action to resolve the intermittent performance issues. We are currently monitoring the Service and expect a full resolution momentarily.
Posted Nov 22, 2019 - 10:32 EST
Investigating
The Service is currently experiencing intermittent performance issues for a small subset of users. We are working to resolve the situation and apologize for any inconvenience. Our Engineering and Network Operations teams are working to mitigate any impact.
We will provide an update as new information becomes available.
We prefer that you go to support.netdocuments.com to submit a support request for your issue, so we can manage it more efficiently and provide you with access to your cases.
However, if you need to contact Technical Support via the phone use the following information:
US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319