The incident related to delayed indexing in the US service is now resolved. Indexing performance has returned to normal levels. We will continue to monitor the situation to ensure continued indexing performance.
If you continue to experience these issues, please submit a Support request at support.netdocuments.com for further assistance. If you need to urgently contact Technical Support via the phone, use the number closest to your region:
US customers call 801-226-6882 or 866-NETDOCS (638-3627) EU customers call +44(0) 2034.556770 AU customers call +61 2 8310 4319
Posted Jan 19, 2024 - 22:21 EST
Identified
We have identified an issue with indexing in the US service. The queues are currently backed up and steps are being taken to accelerate the processing of jobs.
It is expected that indexing operations should return to normal in the new few hours.
If you are experiencing difficulty, please contact Support via the portal to log your Support case.