This incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
Posted Jan 07, 2023 - 15:31 EST
Monitoring
We have identified and corrected the issue. Documents are now able to be checked in and out, we are monitoring for any further disruptions.
If you are experiencing difficulty, please contact support via the portal or by phone.
AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jan 07, 2023 - 15:14 EST
Investigating
NetDocuments is investigating an issue with the US Service with documents checking in and out. The Service remains reachable, but customers may be experiencing issues checking documents in or out.
We will continue to provide updates to this post as the issue is diagnosed and resolved.
If you are experiencing difficulty, please contact support via the portal or by phone.