The Service Issue last Friday was caused by a missing parameter in our switching technology that controls dynamic routing decisions made during a WAN circuit failure. A brief issue within the WAN circuit initiated a dynamic routing change, but disagreement between the two redundant switches resulted in an inability to route any WAN traffic on either circuit.
Once the problem was identified, a temporary static route was initiated to force traffic flow, and the Service returned to an operational state.
Later that evening, the parameter was implemented, and all circuits were returned to service with dynamic routing.
We apologize for the inconvenience caused by the interruption and continue to work towards ensuring your expectations are continually met.