Intermittent performance issue

Incident Report for NetDocuments US

Resolved

The incident with intermittent performance issues has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.

Posted Jan 04, 2023 - 14:07 EST

Monitoring

We have identified and are monitoring the issue for any further disruptions. Response times have returned to usual operating speeds.

Posted Jan 03, 2023 - 22:23 EST

Investigating

NetDocuments is investigating an intermittent performance issue with the US Service. The Service remains reachable, but customers who utilize Workspace Security Manager may be experiencing slow response times.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

If you are experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Jan 03, 2023 - 16:56 EST

This incident affected: Platform.