MFA - This Code is Invaild Error

Incident Report for NetDocuments US

Resolved

This incident has been resolved. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found.
Posted Jan 16, 2023 - 13:00 EST

Monitoring

A fix has been implemented, tested and validated, MFA is now working. We will continue to monitor this closely.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jan 16, 2023 - 11:12 EST

Identified

We have identified the cause of the MFA issue and a fix is currently being implemented.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jan 16, 2023 - 10:28 EST

Investigating

We are currently investigating an issue preventing internal and external users logging in that have NetDocuments MFA enabled. The service remains functional for all other users.

We will continue to provide updates to this post as the issue is diagnosed and resolved.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)
Posted Jan 16, 2023 - 09:37 EST
This incident affected: Platform.
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