Mass Export Utility

Incident Report for NetDocuments US

Resolved

The issue impacting a limited number of customers using the Mass Export Utility has now been resolved. Users should once again be able to successfully use the utility to export documents.

If you are experiencing continued difficulty, please contact Support via the portal: https://support.netdocuments.com.

Posted Jul 10, 2025 - 01:30 EDT

Identified

We have identified an issue impacting a limited number of customers using the Mass Export Utility. Currently, users will experience an error when logging in to the utility and will be unable to use it to export documents. As a workaround, files are able to be downloaded via the web UI.

Remediation is expected to be live tomorrow, July 10th. If you require immediate assistance with critical export jobs, please contact our Support Team via the portal at https://support.netdocuments.com.

Posted Jul 09, 2025 - 14:40 EDT

This incident affected: Mass Export Utility.